What to do if you lose your luggage at the airport

If you lose your luggage at the airport or plane before, you must have gone through a number of situations that are not pleasing to anyone. You can avoid this by reading this article and knowing how to act if this happens to you. Learn about our integrated services inside and outside the Kingdom. If you lose your baggage at the airport, follow the following instructions, whether this loss is in the form of baggage not arriving on the same flight or damage to it:

• Refer to the baggage services staff present at the arrival hall immediately and before leaving the hall.
• Provide the baggage services staff with the necessary information.
• The full name and any other names are written on the baggage, as well as the permanent and temporary addresses and phone numbers for reference when necessary.
• Correct colors and shapes of baggage according to the baggage identification plate available at baggage services departments.
• Luggage brands such as (Samsonite, Delsey, American Tourist….etc.).
• Ensure that the baggage claim file is obtained, as well as the phone numbers of the baggage services departments at the airport and the necessary documents for reference when there is any inquiry.

In the case of transit

In the event that the lost luggage is not found and the passenger is forced to travel to another destination, he can contact or review the baggage services staff at the destination to take the necessary measures.

The baggage services staff will take all the required measures to search for lost luggage, starting from the airport and on the ground, using the World Tracer System, which is applied in all airlines in the world, as this system helps to facilitate the search task because of its search elements. High efficiency and speed in finding lost luggage and working to return it to its owners as soon as possible.

If you lose your luggage on the plane

If you forget something on the plane, contact the baggage services desk at the airport where the plane landed.

All items that have not been claimed after (30) days of being kept at the baggage services office at the airport. It will be delivered to the main baggage services office in Jeddah if they are on Saudi Airlines.

How is compensation in case of total damage to the bag?

• According to the purchase invoice.
• at the actual market value of the bag; Or with a similar replacement bag of the same brand if the actual market value cannot be estimated.

In the event of a defect in your bag, the claim will be processed by:

• Repair the bag or compensation according to the repair invoice.
• Providing a replacement bag or agreeing to fair and appropriate compensation.

Tips for storing travel bags at the airport

Write down your details on the inside and outside of the bag

The first safety step that prevents you from losing your belongings or exchanging them by mistake with another person is to write down your personal data on it, on the outside and inside, by writing your name three times. Your phone number and destination are on the outside of the bag as well as on the inside. In this case, the limits of mixing with another person will be narrowed. And the person will also be able, if this happens, to reach you easily.

Buy a colorful bag

You may think this advice has nothing to do with keeping bags at the airport, but it is the first of all important tips. It helps you to access your bag quickly. Most travelers buy black bags or neutral bags, which can lead to confusion in the bags. So we advise you to buy a brightly colored travel bag so that you can distinguish it from afar.

Keep your inventory with you

Before you leave your home and head to the airport, make a list of the items in your luggage. So that when you reach your travel destination. You can check the presence of all your belongings and things smoothly and easily.

Remove old corporate signs

Don’t forget to remove the old airline tags from your baggage before you get to the airport. Place them on the baggage screening machines. If you leave these old stickers on, this could confuse the staff at the baggage screening machines. Do not put expensive items in the bag It is important when traveling through airports to make sure that your bag is free of expensive belongings and valuables.

Keep essentials in your carry-on bag

Do not forget to put your essentials in your carry-on bag, which you will take with you on the plane. For example, if you are receiving treatment, you should put it with you in your handbag and not forget to take the treatment prescription as well. Sometimes employees may ask to see it.